Privacy policy

What does this Privacy Policy cover?

At Where Bees Meet, your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously.

Overall, we only collect the data we need to process your order and contact you or the recipient of your order, in case we have a query. We don’t hold your details for longer than we’re legally allowed to; and we would never share your information with anyone else.

This privacy policy covers personal data collected by Where Bees Meet through, email campaigns, telephone sales or through social media channels.

Our privacy policy explains the following key topics listed below, as well as many other topics:

Our goal is to keep this privacy policy up to date and, therefore, we recommend that you review this privacy policy periodically. At a minimum, we recommend reviewing this policy together with each new purchase you make with us. We will inform you of material changes to this privacy policy to the extent required by applicable laws.

What personal data do we collect?

We collect personal data from you whenever you interact with our website, including when you make purchases, when you browse our website, when you use our services or when you sign up to receive any of our services. When providing personal data to us through a form, we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or fulfil your order.

Personal data you provide when you purchase from us can include:

  • Your contact details you provide when placing your order, including name, title, billing address, telephone numbers and email address
  • Recipient and delivery details you provide when placing your order, including name, address, contact telephone numbers, delivery instructions and email address
  • Any personal data contained within the card message (e.g., names and birthdays)
  • Details associated with the products you order
  • Details of the services you purchase
  • When you make a purchase, your payment card details (in accordance with payment card industry standards)
  • Your communication and marketing preferences including delivery updates and notifications
  • Additional Personal Data provided through the “My Account” feature (if selected)

We may also collect:

  • Details of your online browsing activities on our website such as the pages visited and the parts of the website used
  • Details of the type of device used to access our websites, your device IP address, and your device location
  • Additional personal data obtained through contact with us
  • Details of your interaction with emails that we send you including links that you click and emails that you open
  • If contact occurs between us, we will keep a record of that correspondence, including your name and contact data, and details of your customer care issues or other concerns and our responses (we do not record calls).

Our websites is not intended for use by persons under the age of 18 and our terms and conditions require that a person be 18 or older when placing an order with us. If you believe we have collected personal data from a person under the age of 18, please notify us.

How we use the personal data we collect from you?

We will use your personal data for the following purposes:

  • To fulfil and process your order
  • To process payment including payment authorisation via payment card or other third party payment processor
  • To carry out identity verification and fraud prevention checks when purchasing with a payment card and validating personal data you provide via a third party payment processor
  • To provide order confirmation, delivery status notifications on any order placed with us
  • To address any customer care issues that occur either with respect to a product or service, delivery, or a complaint or enquiry that you or your recipient raise with us
  • To contact you with any changes, cancellation or other issues with your order
  • To manage any registered accounts you have through our website
  • To obtain customer feedback with respect to an order either from you or your recipient
  • To keep you up-to-date with new products and services that we think will be of interest to you
  • To provide you with promotional offers and newsletters
  • Notify you of competitions and prize draw offers to enable you to enter and to notify you of any wins

Please note that we use search engine advertising programmes e.g. Facebook, Google Adwords and other advertising platforms to serve online advertising. If you are a registered user with these types of advertising platforms, we may use your email address or other contact information, in an encrypted format, in connection with personalised online advertising on these advertising platforms.

Please note that the online advertising outlined above is subject to the privacy choices you have made on these advertising platforms.

You can opt out of receiving online advertising from us via emailing [email protected]

We will use any of the personal data collected to help us to understand how many people interact with our website, how well these sites are working and to consider any improvements we may need to make to the websites to improve your online experience. It also helps us determine what products and services you are interested in and what you or other customers might wish to purchase from us in future.

When may you opt out of marketing communications?

You have the right to opt out of receiving direct marketing communications at any time. We will address your opt out request as soon as possible, but no longer than one month from the date we receive your request. You can do this by emailing [email protected] or via your account (if you have set one up).

How do we protect your personal data?

We are committed to protecting and respecting your privacy rights, and to ensuring that your personal data is safe and secure.

We use administrative, organisational, technical and physical safeguards to protect personal data. Our security controls are designed to protect your personal data from unauthorised alteration, access, disclosure, and use. We regularly test our Websites, data centres, systems, and other assets for security vulnerabilities. In addition, at a minimum, our safeguards involve appropriate technical and organisational measures including, but not limited to, encryption services, review of our data collection, storage and processing practices (including physical security measures, to guard against unauthorised access to systems), scenario planning and crisis management protocols to ensure we are able to respond to cyber security attacks and data security incidents, regular penetration testing of systems, security controls to protect our IT infrastructure from external attack and unauthorised access, and internal policies setting out our data security approach and training for employees.

Where Bees Meet handles payment card data in a manner consistent with the Payment Card Industry Data Security Standard (PCI-DSS).

What can you do to protect your personal data?

We will never ask you to confirm any bank account or credit card details in writing or via email.  If you receive an email or any other written communication claiming to be from us, asking you to provide this data, please ignore it and do not respond.

If you are using a computing device in a public location, you should always log out and close the website browser when you have finished your online session.

If you create an account with us, you must keep your password private and avoid using the same password for multiple online accounts. Any password created should be at least 8 characters long and must include at least one upper case letter, one lower case letter and one symbol. We recommend regularly changing your password, which you can do within your account.

Our lawful basis for processing your personal data

Where Bees Meet relies on different lawful basis for processing personal data. In some cases, more than one lawful basis may apply with respect to the same personal data.

Contract: We collect and process personal data in order to fulfil the order you place with us and in accordance with our contract with you to fulfil your order. Such personal data includes the items detailed above in relation to how we fulfil your order and address any customer care issues.

You can withdraw consent at any time. Please further note that if you make a purchase with us after you have withdrawn your consent, we may collect and use personal data in accordance with this privacy policy with respect to that purchase and you will be asked for consent for marketing communications again.

Legal Obligations: Where Bees Meet is required to comply with applicable laws, rules and regulations as well as industry standards and orders by courts with jurisdiction over Where Bees Meet. In doing so, we may collect and retain personal data. For example, Where Bees Meet creates and maintains records of your orders to maintain the tax and accounting records required by applicable laws, and to share such records with the tax authorities as and when required.

Third parties may collect your data in relation to orders placed with us, Where Bees Meet contracts with payment service companies who process payment, ensure security of your transactions, and prevent or detect fraudulent transactions.

Website improvement: In order to improve our online customer experience, Where Bees Meet contracts with third parties who host and help us identify and make improvements to our website, provide website traffic data and website performance analysis information, and provide analysis on website performance focused on customer experience.

We may provide your personal data to third parties to support law enforcement or for government requests.

How long do we keep your personal data?

We will only retain your personal data for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. Different retention periods apply for different types of personal data, however, the longest we will normally hold any personal data is 7 years after the last contact with such person or purchase by such person. The time period for retention will depend on applicable laws, rules or regulations that we are required to follow, whether there is an ongoing request or query or other type of legal claim or dispute, the type of information we are holding and whether we are asked by you or a regulatory authority to keep the personal data.

Your rights to access your data and rectify any inaccuracies in your personal data

We fully respect that your personal data is owned by you and that you have certain rights with respect to the personal data. Our goal is to respect your rights. Please understand that we may have certain obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and accounting purposes. We ask that you read these rights carefully.

Right of Access (also known as “Subject Access Request”):  To receive a copy of the personal data we hold about you, please contact us, see the Contact Details section below.  Please understand that you will need to provide a copy of two of the following separate pieces of identification:

  • Driving licence
  • Birth certificate
  • Utility bill (covering the last 3 – 6 months)
  • Current vehicle registration document
  • Bank statement (covering the last 3 – 6 months)

Right to Rectification: You may ask us to update and correct any out-of-date or incorrect personal data that we hold about you, or to complete incomplete personal data. 

Your additional rights with respect to your personal data

You may have the following additional rights:

  • Right to Erasure (also known as “the Right to be Forgotten”):  For a limited list of reasons, you may request that your personal data is removed from our systems
  • Right to Restrict:  For a limited list of reasons, you may request that we cease using or that we suppress your personal data
  • Right to Object:  You may object to our use of your personal data
  • Right to Data Portability:  Where we use your personal data based on your consent or to enter or perform a contract with you, and our processing is carried out by automated means, you may request that any personal data you have provided us be transmitted to you or to another supplier (to the extent feasible).

Please note that if we erase all information about you and you make a future purchase or otherwise become a future customer, then we will not be aware of your prior requests or objections.

In respect of the additional rights outlined above, we request that you contact us and we will provide you with additional information regarding your rights in connection with your specific request.

Right to Lodge a Complaint: You have the right to lodge a complaint with the supervisory authority.  Where Bees Meet’s supervisory authority is the Information Commissioner’s Office, see website for details.

Contact details

If you have any queries or concerns about personal data please contact us:

Email: [email protected] Write to: Where Bees Meet, Clattergate Housem, 1 London Lane, Rawdon, Leeds, LS19 6BR

Updates to this policy

Our goal is to keep this privacy policy up to date.  Therefore, we recommend that you review this privacy policy periodically and usually with each new purchase you make with us. We will inform you of material changes to this privacy policy in accordance with the applicable law.

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